Frequently Asked Questions
Everything you need to know about your Masakali shopping experience.
What is the estimated delivery time for my order?
Standard shipping typically takes 5-7 business days within the country, while international orders may take 10-15 business days depending on the destination.
How do I choose the right size for Masakali apparel?
We provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide, as our fits range from slim to relaxed silhouettes.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please visit our Returns Portal to initiate a request.
Are the colors of the products accurate on the website?
We strive to display our colors as accurately as possible; however, due to different monitor settings and professional studio lighting, slight variations may occur.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. For specific regions, we also offer 'Buy Now, Pay Later' options via Klarna.
How should I care for my Masakali garments?
To maintain the longevity of your clothing, we recommend following the care label instructions. Generally, cold hand washing and air drying are best for our delicate fabrics.